Frequently Asked Questions

  • We offer two options. Professional wedding dress cleaning, or cleaning with long-term preservation. Both can be ordered on our site.

  • Many wedding dress stains are invisible at first, including sugar, champagne, sweat, and body oils. Over time, these stains oxidize and turn yellow or brown. Professional wedding dress cleaning removes both visible and hidden stains, helping prevent permanent discoloration.

  • Yes. Wedding dresses require specialized care. Unlike standard dry cleaning, professional bridal cleaning uses techniques tailored to delicate fabrics, lace, boning, and embellishments. Wedding gowns are cleaned by hand when needed and never treated like everyday garments.

  • Wedding dress preservation is a process that includes professional cleaning followed by archival storage. The gown is carefully folded and protected using acid-free materials designed to prevent yellowing, fabric breakdown, and environmental damage over time.

  • That depends on your plans. If you want to store your dress long-term, pass it down, or keep it as an heirloom, preservation is strongly recommended. Cleaning alone is ideal if you plan to resell, rewear, or store your gown short-term.

  • We love our brides and have cared for thousands of wedding dresses since 2001. Working with us is easy, supportive, and stress-free and we’re always happy to connect.

  • As soon as possible. The sooner stains are treated, the better the outcome. However, even dresses that are months or years old can still benefit greatly from professional cleaning and preservation.

  • Yes. Our cleaning partner specializes exclusively in wedding dresses and has decades of experience handling intricate lace, silk, chiffon, satin, boning, and hand-applied beading.

  • Yes. Vintage and heirloom gowns often require even more specialized care. Professional cleaning and preservation can help stabilize older fabrics and protect them for future generations.

  • Yes. Thousands of wedding dresses are safely shipped each year for professional cleaning and preservation. We provide a complete shipping kit, prepaid FedEx label, and tracking to ensure your gown is handled securely every step of the way.

  • The full process typically takes 2–3 months. This allows time for proper stain treatment, careful cleaning, and archival preservation. We track your dress throughout the process and keep you informed.

  • Our pricing reflects the level of care, experience, and specialization we provide. We’ve worked with thousands of wedding dresses since 2001 and partner exclusively with wedding-dress specialists. Our pricing is all-inclusive, covering professional care, shipping, and materials — with no hidden fees. Once we receive your dress, your price will never change.

  • Yes. Veils, belts, sashes, and other accessories may be included. Simply list each item on the inventory forms included in your kit so everything is properly documented and cared for.

  • Yes. Please unbustle your dress before packing. This helps prevent stress on the fabric and ensures your gown is cleaned and handled properly.

  • Yes. Without proper cleaning and archival preservation, wedding dresses are at risk of yellowing and fabric deterioration due to oxidation, light exposure, and environmental factors.

  • Absolutely! I love chatting with my brides about their dresses. Call, text or email me anytime.

Step 1 - Place your cleaning or cleaning & preservation order on this website. Your kit arrives within a handful of business days.

Step 1 - Place your cleaning or cleaning & preservation order on this website. Your kit arrives within a handful of business days.

Step 2 - Unpack your kit. You will find a plastic dress bag, twist tie, prepaid shipping label with instruction sheet, pink return address sticker, info sheet that goes with your dress and info sheet that you keep.

Step 2 - Unpack your kit. You will find a plastic dress bag, twist tie, prepaid shipping label with instruction sheet, pink return address sticker, info sheet that goes with your dress and info sheet that you keep.

Step 3 - Locate the plastic dress bag, twist tie and info sheet that stays with your dress. Make sure all info on sheet is correct. If you need to add or change things, please text us so we can make notes for your dress.

Step 3 - Locate the plastic dress bag, twist tie and info sheet that stays with your dress. Make sure all info on sheet is correct. If you need to add or change things, please text us so we can make notes for your dress.

Step 4 - Package your wedding dress and accessories in the plastic dress bag, inside your box of choice.

Step 4 - Package your wedding dress and accessories in the plastic dress bag, inside your box of choice.

Step 5 - Place the detailed info sheet in the bag, twist tie shut and tape box closed.

Step 5 - Place the detailed info sheet in the bag, twist tie shut and tape box closed.

Step 6 - Affix prepaid label and pink return label to sealed box. Drop off at your nearest FedEx location.

Step 6 - Affix prepaid label and pink return label to sealed box. Drop off at your nearest FedEx location.

Step 7 - We will email you with the return tracking number. Dresses are delivered via FedEx back to your address on file within 2-3 months of receipt. If you need to change your address, please let us know immediately.

Step 7 - We will email you with the return tracking number. Dresses are delivered via FedEx back to your address on file within 2-3 months of receipt. If you need to change your address, please let us know immediately.

Your dress will arrive safely back to you. (Preservation option pictured)

Your dress will arrive safely back to you. (Preservation option pictured)